Frequently Asked Questions
Everything you need to know about your equestrian gear and orders.
What is the standard shipping time for riding apparel and equipment?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, though custom-made boots or saddles may require additional lead time.
Do you offer international shipping for equestrian gear?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the weight of the package and the destination country.
How do I ensure I am ordering the correct size for tall boots or helmets?
We provide detailed sizing charts on every product page. For boots, we recommend measuring your calf width and height while wearing your usual breeches. For helmets, use a soft measuring tape around the widest part of your head.
What is your return policy for items that don't fit?
We offer a 30-day return policy for most items in new, unused condition with original tags. Please note that for safety reasons, riding helmets must be returned in unopened packaging, and custom items are final sale.
Can I track my order once it has been dispatched?
Absolutely. As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer group discounts for riding clubs or barns?
Yes, we offer special pricing for bulk orders and equestrian teams. Please contact our corporate sales department with your requirements and team colors for a custom quote.